Why can't I edit a time entry?
In Rabbiit, there can be several reasons why you cannot edit a time entry. This article explains the possible causes and how to resolve each one.
1. Billed time entry
What is a billed time entry?
A billed time entry is one that was marked as billed, indicating that the hours were charged or are ready for billing. Once an entry is marked as billed, it becomes locked for editing to keep financial data integrity.
How to identify billed entries?
You can identify billed entries by the lock icon next to the entry and by the Billed status in the corresponding column on the Detailed report.
How to resolve it?
To edit a billed entry, you first need to revert the status to Not billed. Select the desired entry, click Actions, and choose Mark selected as not billed. After reverting the status, you can edit the entry as usual.
Important
Entries marked as billed cannot be edited by anyone, not even administrators. Only reverting the status to Not billed will allow edits.
2. Date lock
Date lock setting that blocks editing older hours
What is date lock?
Date lock is a setting that prevents creating or editing time entries outside a specified date range. This setting is useful to make sure time entries are entered in a timely and accurate way.
How to identify a date lock?
If a time entry is locked because of a date lock, you will see a lock message when you try to edit it. In addition, a lock icon next to the entry will indicate that it is locked.
How to resolve it?
To resolve this, you need to adjust the date-lock settings. Go to Settings > Date lock and adjust the permissions as needed.
Important
Depending on the profile and the lock configuration, some profiles can edit entries locked by date. For example, if the date lock applies only to Regular user, the Administrator will be able to edit.
3. User permissions
What are user permissions?
User permissions determine what each profile can do inside Rabbiit. Depending on your profile (Regular user, Superuser, Administrator), you may or may not have permission to edit other users’ time entries.
How to identify permission problems?
If you do not have permission to edit a time entry, you will not see the edit option or you will see the option disabled.
How to resolve it?
To resolve permission problems, an Administrator needs to adjust your permissions. Only Administrators can grant or revoke edit permissions. Check with your account administrator if you need additional permission.
Frequently asked questions
Can I edit a time entry if it is locked?
You can edit a time entry locked by date if you have the appropriate profile or if the date lock does not apply to your profile. However, entries marked as billed cannot be edited by anyone until they are reverted to Not billed.
Who can adjust edit permissions?
Only Administrators can adjust edit permissions for other users.
What do I do if I cannot resolve the problem?
If you cannot resolve the problem by following the guidance above, contact Rabbiit support for additional help.