Subscribe to a paid plan (upgrade)
Subscribing to a paid plan in Rabbiit means choosing the plan, team size, and billing period — and completing payment in our payment provider checkout. The comparison builds the summary; the provider receives the payment.
Ultimate concentrates the paid features in a single plan (hour approval, reminders, webhooks). In the comparison you see the price by user band and the annual discount before you go to payment.
💡 Only the account owner can subscribe or change the plan. An administrator who is not the owner sees the comparison, but the button does not close the contract.
Where to find it
Account and subscription screen
Profile menu → Account and Subscription. This screen is the starting point: from there you open View plans, Choose a plan, or Plan and feature list. The comparison opens in a window over the app.
You can also get there from the top bar, via the upgrade shortcut, when the account is on trial or has no active subscription.
How to subscribe
- Open Account and Subscription and the plan list.
- At the top of the comparison, adjust users (team size) and the period Monthly or Yearly. Yearly shows the savings on the selector itself.
- Compare the plans (Free, paid, and Ultimate). Ultimate is marked as recommended. Large plans (Enterprise) open a WhatsApp conversation — they do not go through automatic checkout.
- On the chosen plan, click Subscribe now. Only the owner sees the button active.
- The Activate subscription window opens: check team size, period, and the billing summary. On the other side, the list of what the plan unlocks.
- Click Review and set payment method. The payment provider checkout opens embedded.
- Fill in the billing details. Address is required; enter the CNPJ (Brazilian company tax ID) carefully — the invoice uses exactly what you enter here.
- Choose payment: card or, on accounts billed in Brazilian reais, boleto (Brazilian bank slip). Confirm.
When payment is identified, the subscription appears on the Account and Subscription page (plan, status, and licenses). Invoices are in the payment provider portal.
If the account already has a paid plan
In the comparison, the current plan shows Manage. Another paid plan shows Switch plan — the owner confirms the change in the summary and continues to the portal or checkout, as the case may be.
Free stays unavailable while an active paid subscription exists. To leave the paid plan, cancel the subscription.
When to use it
Use it when the trial ends, when the account is on Free and needs paid features, or when the team grew and the current plan no longer covers it.
Do not use this screen only to change the license count of the plan you already have. That is the Edit quantity modal — change licenses.
Frequently asked questions
Can I change plans at any time? Yes, through the same path, with the owner profile. With an active subscription, use Switch plan.
What about the trial period? A new account starts on trial. You can subscribe during the trial; the payment provider checkout tells you when the first charge occurs.
What happens if licenses run out? The account will not let you invite above the contracted amount. The owner increases licenses or archives users.
Can I pay by boleto? Yes, at checkout in Brazilian reais. The step-by-step is in how to pay by boleto.
Does the card data stay in Rabbiit? No. Our payment provider processes it. Rabbiit does not store the card number.
Is there a refund? There is a refund guarantee in the first 30 days. If you are not satisfied, contact suporte@rabbiit.com.