Issuing an invoice for the subscription
Rabbiit issues an invoice for the subscription. Issuance is automatic: as soon as the system identifies the payment, the invoice is generated and sent the same day. There is no “issue invoice” button on the account for the owner to trigger by hand.
What decides whether the invoice comes out right is what you filled in at checkout: CNPJ and billing address. The payment provider stores these details; Rabbiit uses the CNPJ and address for issuance.
💡 The payment provider invoice (charge PDF) and the invoice are different documents. The payment invoice is in the portal. The invoice is sent by email when it is authorized.
What to fill in at checkout
Account and subscription screen
When you subscribe or pay by boleto (Brazilian bank slip):
- CNPJ of the company that should appear on the invoice — no swapped digit, no CPF instead if the invoice needs to be for a company.
- Full address (including number and postal code). Checkout requires the billing address.
The CNPJ and address must be correct. Without a valid CNPJ in the billing data, issuance fails.
How the invoice arrives
- Payment is identified (card immediately, boleto on clearing).
- The system triggers issuance the same day.
- When the invoice is available, the email Your Rabbiit invoice is available arrives with the document.
Keep that email in finance. Do not look for the invoice in the portal invoice list — that list has the payment provider charge.
If the invoice did not arrive
Do not try to “reissue” it yourself on the account. Contact support: suporte@rabbiit.com.
In the email, include the account (name or ID in Account and Subscription) and the payment date. The team checks whether the CNPJ and address were correct and whether payment has already been identified.
A CNPJ or address error at checkout is the most common reason. Fixing registration data in the portal helps future charges; support handles the invoice that already failed.